Shipping Policy
Shipping Policy
Last Updated: October 20, 2026
Thank you for shopping with Full Moon.
We are committed to providing a convenient and transparent delivery experience for our customers.
Please review our shipping information below before placing your order.
1. Shipping Destinations
Full Moon primarily serves customers in Canada.
We offer shipping to eligible Canadian delivery addresses supported by our checkout system.
Shipping availability will be confirmed during checkout.
All orders are shipped from within Canada to eligible Canadian delivery addresses.
2. Free Standard Shipping
We offer free standard shipping on eligible orders delivered within our supported Canadian shipping areas.
Standard Shipping Cost: CAD $0.00
There is no standard shipping fee for eligible orders.
Any applicable delivery restrictions or additional charges will be disclosed before checkout.
3. Order Processing Time
Orders are normally processed within 3 business days after successful payment confirmation.
Business days exclude weekends and applicable public holidays.
Order processing includes payment verification, order preparation, and dispatch arrangements.
4. Estimated Shipping Time
All orders are shipped from within Canada to eligible Canadian delivery addresses.
Our estimated shipping transit time is 20–30 days after dispatch.
Please note that order processing and shipping transit are separate stages.
Order Processing Time: Within 3 business days after payment confirmation.
Estimated Shipping Transit Time: 20–30 days after dispatch.
The total estimated delivery period includes both order processing and shipping transit times.
Delivery times are estimates and may vary due to weather conditions, local delivery disruptions, peak shipping periods, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery period, please contact our customer support team at service@mallvic.com for assistance.
We will comply with all applicable Canadian consumer protection requirements regarding delayed or undelivered orders.
5. Order Confirmation
After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.
Please review your order information carefully.
If you notice an error, contact us as soon as possible.
6. Shipping Confirmation and Tracking
Once your order has been dispatched, we will provide available shipment tracking information.
Tracking updates may take some time to appear after dispatch.
If you have questions about the status of your order, please contact our customer support team.
7. Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
If your order is divided into multiple shipments, items may arrive on different dates.
Available tracking information will be provided for each shipment.
8. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping details during checkout.
If you discover an error in your shipping address, please contact us immediately at:
We will attempt to assist with corrections before dispatch.
Once an order has been shipped, address changes may not be possible.
9. Shipping Delays
Although we aim to deliver orders within the estimated shipping period, delays may occasionally occur.
If your package has not arrived within the estimated delivery period, please contact us.
We will review the available shipment information and assist with your inquiry.
Any cancellation or refund rights required by applicable law remain available.
10. Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact our customer support team.
Provide your order number, a description of the issue, and relevant photographs where available.
We will investigate and provide an appropriate resolution in accordance with applicable law.
11. Customs Duties and Taxes
All orders shipped to eligible Canadian addresses are dispatched from within Canada.
As these are domestic shipments within Canada, customers are not subject to international import customs duties or import clearance fees for these deliveries.
Any applicable sales taxes, including GST, HST, PST, or QST, will be calculated and displayed at checkout where required by law.
Free standard shipping applies to eligible orders within our supported Canadian delivery areas.
12. Contact Information
For shipping inquiries, please contact:
Full Moon
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM (Central Time, CT)