Return & Refund Policy
Return & Refund Policy
Last Updated: October 20, 2026
At Full Moon, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a 60-day return policy for eligible products.
Please review the following information before requesting a return.
1. Return Window
Customers may request a return within 60 calendar days from the date their order is delivered.
To initiate a return, please contact our customer support team at:
Returns must be requested within the applicable return period.
2. Return Eligibility
For standard change-of-mind returns, products must generally meet the following conditions:
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The return request is submitted within 60 days after delivery.
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The item is unused and in its original condition.
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All original accessories and components are included.
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Original packaging is included where reasonably possible.
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Proof of purchase or an order number is provided.
Additional product-specific restrictions, if any, will be disclosed where applicable.
These conditions do not limit any non-excludable consumer rights under applicable Canadian laws.
3. How to Request a Return
Step 1: Contact Us
Email service@mallvic.com with your order number, the item you wish to return, and the reason for your request.
Step 2: Receive Return Instructions
Our customer support team will review your request and provide the applicable return instructions and return address.
Step 3: Ship Your Return
Once your return is authorized, securely package the item and send it to the address provided by our customer support team.
Please do not return any item without first contacting us.
Step 4: Return Inspection
After receiving your returned item, we will inspect it and notify you whether your refund has been approved.
4. Return Shipping Costs
For standard returns, including returns due to a change of mind, customers are responsible for paying return shipping costs.
We recommend using a trackable shipping service and keeping proof of shipment.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate resolution, including any return shipping arrangements required under applicable law.
5. Refund Processing
Once an eligible returned item has been received, inspected, and approved, we will process the refund to the original payment method within 3–5 business days.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Any shorter refund deadline required by applicable law will take precedence.
6. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Email: service@mallvic.com
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and any damage, if available
Our customer support team will review your request and offer an appropriate resolution, such as a replacement, refund, or another remedy required by applicable law.
7. Exchanges
If you would like to exchange an item, please contact our customer support team to confirm available options.
Exchange requests are subject to product availability and applicable return conditions.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests will be reviewed based on the order's fulfillment status and applicable consumer rights.
If an order has already been dispatched, it may not be possible to cancel the shipment through our standard order-processing procedure.
Customers may still have applicable return or statutory cancellation rights.
9. Return Address
To obtain the appropriate return address and shipping instructions, please contact:
Our customer support team will provide the relevant return information after reviewing your request.
Please do not send returns without authorization.
10. Consumer Rights
Nothing in this policy excludes, limits, or replaces rights and remedies available under applicable Canadian federal or provincial consumer protection laws.
11. Contact Information
Full Moon
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM (Central Time, CT)