Privacy Policy

Last Updated: October 20, 2026

Full Moon values your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, or contact our customer support team.

This policy must be reviewed against our actual website configuration, service providers, and data-handling practices before publication.

1. Information We Collect

Depending on your interactions with our website, we may collect the following categories of information.

Personal Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order numbers

• Purchase history

• Payment and transaction status

• Return and refund records

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and similar technologies

Customer Support Information

We may collect information you provide when contacting us regarding products, orders, shipping, returns, or other inquiries.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Arrange product deliveries

• Provide customer support

• Handle returns, exchanges, and refunds

• Send order confirmations and shipping notifications

• Maintain website functionality and security

• Prevent fraudulent transactions

• Improve our products and services

• Comply with applicable legal obligations

Where legally permitted and subject to applicable consent requirements, we may also use personal information for marketing communications.

3. Payment Information

Payments may be processed through third-party payment service providers available on our website.

These providers may collect and process payment information according to their own privacy and security practices.

The payment information available to Full Moon depends on the payment services used.

4. Cookies and Tracking Technologies

Full Moon may use essential cookies and similar technologies to ensure the proper functioning of our website and provide a convenient shopping experience.

These technologies may help maintain shopping cart functionality, remember customer preferences, and support website security.

You can manage or disable certain cookies through your browser settings. Please note that disabling essential cookies may affect some website features.

5. Sharing Personal Information

We may share relevant personal information with trusted service providers that assist with:

• E-commerce platform operations

• Payment processing

• Order fulfillment and shipping

• Customer support

• Website security

• Analytics and marketing, where applicable and legally permitted

We may also disclose information where required by law.

We do not sell personal information for monetary compensation.

6. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, comply with legal obligations, and resolve disputes.

8. International Data Transfers

Some service providers may process or store personal information outside Canada.

Where international transfers occur, we will take steps required by applicable privacy laws.

9. Your Privacy Rights

Depending on applicable privacy laws, customers may have rights to:

• Request access to personal information

• Request correction of inaccurate information

• Withdraw consent where legally applicable

• Request deletion or exercise other applicable privacy rights, subject to legal exceptions

• Ask questions about the collection, use, or disclosure of personal information

To submit a privacy request, please contact:

service@mallvic.com

We will respond in accordance with applicable legal requirements.

10. Marketing Communications

Where we send promotional emails or other electronic marketing messages, we will comply with applicable consent and unsubscribe requirements.

You may unsubscribe from promotional emails by following the instructions included in those messages or by contacting customer support.

Transactional communications necessary for order fulfillment or customer service may still be sent.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect children's personal information in circumstances prohibited by applicable law.

If you believe personal information has been collected improperly, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites may operate under their own privacy policies.

We encourage customers to review the privacy practices of any third-party services they choose to use.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or applicable legal requirements.

Updated versions will be posted on our website with a revised update date.

14. Contact Information

For questions or requests regarding privacy, please contact:

Full Moon

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM (Central Time, CT)