Contact Us
Contact Us
We're Here to Help
Thank you for visiting Full Moon!
We are committed to making your shopping experience as convenient and enjoyable as possible.
Whether you have a question about a product, need assistance with an order, or would like information about shipping, returns, or refunds, our customer support team is here to help.
Customer Support Information
Phone
+1 (226) 493-1029
Customer Service Hours
Monday–Friday
8:00 AM–5:00 PM (Central Time, CT)
Our customer service team is available during regular business hours, excluding applicable public holidays.
Order Assistance
For questions about an existing order, please provide:
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Your order number
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The email address used when placing the order
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A brief description of your inquiry
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Relevant photographs, if applicable
Providing this information helps us review your request more efficiently.
Shipping Information
We offer free standard shipping to supported Canadian delivery areas.
Order Processing Time: Within 3 business days.
Estimated Shipping Transit Time: 20–30 days after dispatch.
For more information, please visit our Shipping Policy page.
Returns and Refunds
We offer a 60-day return window for eligible items, beginning on the date of delivery.
Customers are responsible for standard return shipping costs.
Approved refunds are processed within 3–5 business days after return inspection and approval.
Please contact our customer support team before sending any products back. Return instructions and the appropriate return address will be provided after your request has been reviewed.
Business Information
Brand Name: Full Moon
Primary Market: Canada
We appreciate your trust in Full Moon and look forward to assisting you.